Refund and Returns Policy
At Nida Waseem, we are committed to ensuring customer satisfaction through the quality and craftsmanship of every item. Due to the made-to-order and exclusive nature of our products, we offer limited refunds under the conditions outlined below.
1. Eligibility for Refunds
Refunds are only applicable in the following cases:- You received a wrong item (wrong size, style, or color from what was ordered).
- The item delivered is faulty or damaged upon arrival.
- The order was cancelled before it was processed.
- Change of mind after purchase.
- Minor color variation due to lighting or screen differences.
- Custom or made-to-measure orders.
- If incorrect measurements were provided by the customer.
2. Timeframe to Request Refund
You must notify us within 48 hours of receiving your order to be eligible for a refund. All refund requests must be emailed to support@nidawaseem.com with the following details:- Order number
- Clear images of the product and packaging
- Description of the issue
3. Inspection & Approval
Once your request is received, our team will:- Assess the provided images and details
- Contact you for any further clarification
- Approve or reject the refund request within 5 business days
4. Non-Refundable Items
- Customized or made-to-measure products
- Sale or discounted items
- Accessories such as bags or jewelry unless damaged
5. Returns
If the refund request requires return of the product, it must:- Be unused, unwashed, and in original condition with tags and packaging
- Be returned via a reliable courier (customer bears the return shipping cost unless it’s our error)
6. Late or Missing Refunds
If you haven’t received a refund yet:- First check your bank account or card statement again.
- Contact your payment provider, as processing may take time.
- If the issue persists, contact us at support@nidawaseem.com.